Simplifying Tenancy.
Empowering People.
From managing homes, to supporting lives
Rising expectations, increasing regulation and ongoing economic pressures are creating real and immediate challenges.
Helping tenants stay connected
Single, trusted platform specifically for social housing.
Whether that is through an inclusive, accessible UX, a one-stop communication hub or through our strategic partnerships designed to support financial wellbeing. HomeLynk is designed with positive tenant outcomes at its core.
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24/7 access
Resident don't stop needing answers when the office closes. HomeLynk gives residents round the clock access to their rent account, repairs, documents and messages from any device, so they can raise a repair at 10pm or check a balance on a Sunday without waiting for a phone line to open. That takes pressure off your contact centre during peak hours and gives residents control on their own terms.
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Accessible design
Social housing communities are diverse, and a portal only works if everyone can use it. HomeLynk is built to WCAG accessibility standards, with clear language, strong contrast, screen reader compatibility and translation support. It's designed to work just as well for residents with limited digital confidence as it does for those who live on their phone. Inclusion isn't an add-on, it's how the platform was designed from the start.
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Progressive Web App
HomeLynk works like a native app without the barriers of one. Residents can add it to their home screen in seconds, there's nothing to download from an app store, and it keeps working on older devices and patchy connections. For housing providers, it means one platform to maintain, instant updates for every user, and far fewer residents lost at the "install the app" hurdle.
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Increased engagement
A portal is only valuable if residents actually use it. HomeLynk is built around the tasks tenants care about most, so it becomes part of everyday life rather than a tool they log into once and forget. Higher digital adoption means more self-service, richer data on what your residents need, and stronger evidence for tenant satisfaction measures and regulatory reporting.
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Smarter communications
Replace scattered letters, calls and emails with a single communication hub. Send targeted, two way messages by scheme, block or resident group, share updates and consultations in one place, and keep a clear record of every interaction. Residents get information that's relevant to them, and your teams get an audit trail that supports compliance and complaints handling.
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Financial information and guidance
Rent arrears and money worries are often hidden until they become a crisis. Through HomeLynk, residents can view their account in real time, set up and manage payments, and access guidance and support from our strategic partners on budgeting, benefits and financial wellbeing. Early, dignified help for tenants means better income collection and sustained tenancies.
One platform, stronger relationships
Customers can report repairs, anti-social behaviour and make complaints. As well as pay bills, view balances, request support and receive updates and communication 24/7.
Housing tools unlock tools that support reducing inbound calls, unlocking vital capacity to focus on proactive support and strengthening relationships.
All delivered through a single, custom branded interface that truly reflects your organisation's identity.
Offering real time insight
A centralised insight hub that brings together data across tenant interactions, services and performance. From repairs and rent to engagement and satisfaction, you gain a clear, real time view of what is happening, where to act and how to continuously improve outcomes for tenants.
Technical transformation without disruption
Launch quickly, scale efficiently, drive change
Digital transformation doesn't need to take years. HomeLynk is engineered for pace, allowing you to deploy a fully custom branded, integrated tenant portal in as little as 12 weeks.
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Supports reducing call volumes
Most contact centre calls are about the same handful of things: rent balances, repair updates and "did you get my message?". HomeLynk lets residents answer those questions themselves, in real time, from their phone. Providers that shift routine contact online free up their teams for the complex conversations that need a human, and reduce the cost of every avoidable call.
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Fully auditable & aligned with new regulation
Every message, request and update in HomeLynk is time stamped and recorded, giving you a clear evidence trail for complaints, Ombudsman enquiries and regulatory inspection. The platform is built to support the Consumer Standards, Tenant Satisfaction Measures and Awaab's Law timescales, so demonstrating that you've communicated with residents and acted on their reports becomes a by product of everyday use, not a separate reporting exercise.
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Market-leading payment solution with next day settlement
Through our partnership with Worldpay, residents can pay rent and service charges securely in a few taps, with funds settled into your account the next working day rather than sitting in transit. Faster settlement improves cash flow and reconciliation, while a simple, familiar payment experience makes it easier for tenants to pay on time.
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Tenant financial well-being and portfolio level debt-risk analysis
HomeLynk goes beyond collecting payments. Residents can access budgeting tools, benefits guidance and support from our financial wellbeing partners, while your income teams get a portfolio wide view of arrears trends and emerging risk. That means earlier, more supportive intervention for tenants who are struggling, and better informed decisions on where to focus your resources.
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Training and support provided by HomeLynk
A new platform only delivers if your teams and residents are confident using it. HomeLynk provides onboarding, staff training and resident launch support as standard, backed by a dedicated team with over a decade of experience working in the housing sector. We stay involved after go live, so you always have someone who understands both the product and your world.
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No ongoing maintenance overheads
HomeLynk is a fully hosted, cloud based platform, so there are no servers to run, no updates to install and no internal development capacity tied up keeping it working. Security patches, new features and regulatory changes are rolled out centrally by our team, meaning your IT resource stays focused on your organisation rather than on maintaining the portal.